Return & Shipping Policies
Return Policy
Due to the nature of our products, we do not accept returns or offer refunds. Please be sure to read the descriptions and reviews of our products before purchasing.
Shipping Policy
Exact shipping will be calculated at checkout based on the items in your order and is non-refundable.
Outside of the Christmas season, we will offer pre-ordering for our products and the starting ship date will be listed on our website and/or product descriptions. We typically begin shipping in the month of October.
Once our product arrives and we are ready to start shipping out preorders, you can expect a 3 business day turnaround.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the situation and do our best to make it right!
If your order is damaged due to shipping, please contact the shipping carrier first, as we cannot control shipping carrier processes that lead to damages.
Are you ready to have Rosie the Reindeer visit your school?
Let's make it happen! Along with a live story reading, our In-Person Rosie Experience comes with many other opportunities and events such as Student Q&A, Visual Aid and Photo Backdrop set up, Holiday Pop Up Shop, optional Rosie mascot appearance, & more! It's sure to be a fun time for all!